Contact
We're here to help
Reach a real person on the AuthLift team. Email the right address below and we'll get back to you, usually within one business day. Existing customers can also message us from inside the app once signed in.
General support
Questions about using AuthLift, onboarding, EHR connections, billing, or your account.
[email protected]Security & HIPAA
Security questions, BAA requests, or anything involving protected health information.
[email protected]Sales & demos
Pricing, a walkthrough for your practice, or partnership and RCM/billing-company inquiries.
[email protected]Response times
We answer support email Monday to Friday and aim to reply within one business day. For an urgent issue that affects live prior authorizations, put "Urgent" in the subject line and we'll prioritize it. AuthLift is a decision-support tool, so for anything involving a patient's specific coverage, always confirm with the payer directly.